UX Design for British Airways

Date: Aug 2016

Platform: Mobile

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CHALLENGE

Redesign the current British Airways app and do some initial User Research and User Testing of mock-ups to validate ideas and assumptions. Work on fixing the key user journeys and fix the broken parts of the journey while improving the look and feel of the current app design.

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WHAT I DID

› User interviews

› Establishing key audiences

› Building persona’s

› Creating scenarios

› Creating Customer Journey Maps

› Conducting competitive research

› Creating Wireframes and High fidelity designs

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To learn more about this project you can see more in my portfolio by contacting me directly via email